We’re here to support you!

If you’ve forgotten your password, please go to https://learn.jailong.co/login and click on ‘Forgot Password’. If your email address exists in our database, you’ll receive a password recovery link via your email address in a few minutes.

If you’re logged in and would simply like to update your login details, click on your avatar in the top right corner of the menu and select ‘settings’. From there you’ll be able to change your name, email, password, bio and photo!

Yes, we can help you to merge your accounts! Please send us an email via [email protected] and let us know:

• Which email you’d like to keep as your main account
• The other email addresses you’ve used in the past (but would like to remove)

Please send us an email via [email protected] so we can assist you directly.

Please send us an email via [email protected] so we can assist you directly.

Please send us an email via [email protected] so we can assist you directly.

Please send us an email via [email protected] so we can assist you directly.

Please make sure you check your junk/spam folder as our emails can sometimes sneak in there. If you find our emails in your junk/spam, please make sure to mark them as ‘not spam’ and to add us to your ‘safe senders’ list.

If you still haven’t received any confirmation emails, please send us an email via [email protected] so we can sort you out ASAP!

You’ll receive a tracking link once your product has been dispatched. If you don’t receive any updates, please email us via [email protected] so we can track your order down for you.

Please send us an email with all the necessary information via [email protected] so we can assist you with your refund.

The delivery process is often automated once your order is placed which means you might not be able to update your delivery address if they’ve already processed and dispatched your order. However, you’re welcome to send us an email via [email protected] to see if there’s anything we can do.

Yes, you can! If it’s a physical product, make sure you put their delivery address. If it’s an online product, please enter your friend’s name, email address and any other details that may be required.

Please make sure you check your junk/spam folder as our emails can sometimes sneak in there. If you find our emails in your junk/spam, please make sure to mark them as ‘not spam’ and to add us to your ‘safe senders’ list.

If you still haven’t received any confirmation emails, please send us an email via [email protected] so we can sort you out ASAP!

Due to our global audience, we often state event dates and timings in AEST Australia and PST USA timezones. However, you can convert it to your local timezone by using Savvy Time.

Our online events are often hosted through either a private Facebook group or directly within your portal. Once you purchase your ticket, you’ll receive further information on the event and how to access it. If you have any questions or difficulties logging in, please send us an email via [email protected] so we can sort you out ASAP!

Replays are always made available after every live event. The duration of the replay will be dependent on the ticket you purchased or the event rules.

Make sure you subscribe to our newsletter - no spam ever, just the fun stuff! We also often announce upcoming events via our Instagram @jailong.co.

Of course you can! When purchasing the tickets, please enter your friend’s name, email address and any other details that may be required.